Consumer Protection Law

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At UR Legal, we recognize that consumer rights are fundamental to maintaining fairness and accountability in the marketplace. As economies evolve and consumer transactions grow more complex, the importance of strong consumer protection mechanisms has never been greater.

Our Consumer Protection Law practice is dedicated to safeguarding individuals and businesses from unfair trade practices, defective products, misleading advertisements, and service deficiencies. We represent clients before Consumer Dispute Redressal Commissions (District, State, and National levels), regulatory bodies, and civil courts, ensuring that grievances are heard and businesses are held accountable.

Our Consumer Protection Services Include:

Dispute Resolution & Litigation

  • Filing and defending consumer complaints before appropriate forums
  • Legal remedies for product liability, service deficiency, or misleading ads
  • Representation in class-action and group litigation matters
  • Negotiation and out-of-court settlement in high-value disputes

E-Commerce & Digital Consumer Rights

  • Advisory for online buyers and sellers under e-commerce guidelines
  • Drafting and reviewing website terms of service and privacy policies
  • Handling grievances involving digital wallets, online travel bookings, OTT subscriptions, and fintech

Product Liability & Warranty Disputes

  • Legal action for harm caused by defective or unsafe products
  • Advisory on manufacturer, seller, and service provider liabilities
  • Litigation for breach of warranty or guarantee claims

Advertising & Marketing Compliance

  • Legal vetting of marketing campaigns and promotional content
  • Representation in complaints involving false or misleading advertisements
  • Regulatory compliance under ASCI (Advertising Standards Council Of India) and sectoral advertising codes

Business Advisory & Risk Mitigation

  • Compliance support for businesses under Consumer Protection Act, 2019
  • Drafting refund, replacement, and return policies
  • Structuring grievance redressal mechanisms within companies
  • Training corporate teams on ethical practices and legal obligations
 
     
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